Sales Leader

Express • Newark, DE

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app. The role is based at the Christiana Mall store.

The Retail Sales Leader drives sales-floor and stockroom operations, supports associate training, and helps deliver a strong in-store shopping experience. The position assists store management with developing and motivating associates, executing operational plans and standards, managing coverage and merchandise flow, and resolving customer service issues. The Sales Leader also supports product launches and visual presentation activities, and performs other essential functions as directed by a supervisor.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Proficient in using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet physical requirements.
• Effectively communicate with customers, peers, and supervisors.
• Demonstrate sales accountability.
• Demonstrate collaborative skills and the ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results and all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omni-channel operations in the store.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule, placing associates where and when needed.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues effectively and positively.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may be eligible for individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may participate in the Learn & Earn incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED