Sales Leader

Express • Gonzales, LA

5h • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Leader drives operations on the sales floor and in the stockroom, helps train associates, and supports a great in-store customer experience. The role is based at the Gonzales Outlets store.

Requirements

• High school diploma or equivalent.
• One year of experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, products, policies, and procedures.
• Execute action plans that optimize results and perform daily store operations.
• Ensure appropriate associate coverage and build an effective schedule that places the right associate in the right place at the right time.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omnichannel operations.
• Monitor and analyze customer service provided by team members.
• Promote an environment focused on great in-store customer experiences; resolve customer service issues positively.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• For part-time associates: access to assistance obtaining individual insurance coverage, which may include major medical, dental, vision, supplemental insurance, and life insurance.
• For part-time associates: may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match.
• For part-time associates: Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED