Sales Leader

Express • Lone Tree, CO

2h • $21 - $28

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos retail brands. Express is a multichannel apparel brand focused on modern, confident and effortless style. The Sales Leader drives operations on the sales floor and in the stockroom, assists with associate training, and helps deliver a strong in-store shopping experience for customers. The role partners with store management on associate performance and helps execute daily operations, staffing, merchandise flow, customer service, and visual standards.

Requirements

• High school education or equivalent.
• One year of experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, product, policies, and procedures.
• Execute action plans that optimize results and carry out daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omni-channel operations.
• Monitor and analyze customer service provided by team members.
• Build effective schedules with the right associates in the right places at the right times.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues to a positive outcome.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, life insurance, and more.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED