Sales Leader

Express•Gilroy, CA

9h•Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, an online store, and a mobile app. The Sales Leader role at Express is responsible for driving operations on the sales floor and in the stockroom, assisting in training associates, and delivering a great in-store shopping experience for customers.

Requirements

Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once

Nice To Haves

Previous retail experience preferred

Responsibilities

Assist in developing and motivating associates to maximize sales potential
Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
Partner with Store Management to provide feedback on associate performance
Assist in training associates on store operations, product, policy, and procedures
Execute action plans that optimize results
Execute all aspects of daily store operations
Ensure appropriate associate coverage to create a great customer experience
Oversee and authorize the checkout experience
Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
Monitor and analyzes the customer service provided by team members
Build an effective schedule with the right associate in the right place at the right time
Promote and support an environment focused on delivering great in-store customer experiences
Effectively resolves customer service issues to a positive outcome
Lead and models our customer experience model
Display expert knowledge of product, company policies, promotions, loyalty programs
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor

Benefits

Medical, pharmacy, dental and vision coverage (for full-time associates)
401(k) and Roth 401(k) with Company match (for full-time and part-time associates)
Merchandise discount (for full-time and part-time associates)
Paid Time Off (for full-time associates)
Parental leave for new moms and dads (for full-time associates)
LIG Solutions partnership to help part-time associates obtain individual insurance coverage (major medical, dental, vision, supplemental insurance, life Insurance and more)
Paid sick leave (for part-time associates)
Public health emergency leave (for part-time associates)
Learn & Earn incentive program (for part-time associates)
Voluntary benefits through YouDecide (for part-time associates)