Sales Lead, Part-Time - Nashville (12South)

Faherty Brand•Nashville, TN

21d•Onsite

About The Position

This role is for a natural leader who is passionate about engaging with others, building dynamic teams, and driving customer acquisition and loyalty. The ideal candidate is resourceful, solution-oriented, and embraces the brand's values. The Sales Lead will provide best-in-class customer service, act as a product expert in sustainable fashion, and contribute to a seamless customer experience across retail and e-commerce platforms.

Requirements

Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
Omnichannel awareness and the ability to assist in leading a team to provide a seamless customer experience between retail stores and ecommerce platforms.
Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
Strong communication skills with the ability to effectively communicate across a multitude of channels.
Demonstrated ability to assist a leadership team with coaching and development.
Proven track record of personal success within a retail business; success is reflective in consistently outpacing individual and team sales and performance goals.
Passionate about contributing to brand with purpose and demonstrating advocacy through business.

Nice To Haves

Natural host with an insatiable desire to engage with others and nurture relationships.
Born leader who brings others together and strives to build dynamic, engaging, and fun teams.
Acknowledges mistakes, learns from them, and moves forward.
Does not shy away from hard work; resourceful and not afraid to get hands dirty.
Inquisitive mind, comfortable asking uncomfortable questions and not satisfied with the status quo.
Spreads good vibes and embraces brand values.
Responds to problems with solutions; entrepreneurial spirit and thrives in the grey space.
Closet Type-A personality; keeps a smile on face and pep in step while crushing mental to-do list.

Responsibilities

Provide a best-in-class customer service experience through storytelling and authentic engagement.
Be an expert in sustainable fashion, setting the standard for product knowledge and personal style for the team.
Drive customer acquisition and loyalty by capturing customer information and creating/updating profiles.
Style and wardrobe customers, maintaining relationships through outreach and personalized follow-up.
Provide timely and relevant feedback and support in coaching in the moment.
Bring ideas to the table to improve processes and performance.
Support fluid communication, training, and feedback within the team.
Lead and immerse yourself in your division of responsibility, ensuring timely follow-through and execution of company directives.
Support and uphold the 4 key areas of a retail store: People, Sales, Visual Merchandising, and Operations.
Embrace role ownership and be ready to step in for anyone on the leadership team as needed.