Sales Lead (Part-Time)

Stores•Destin, FL

7d•Onsite

About The Position

Under general supervision, the Sales Lead helps achieve business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The position combines leadership responsibilities with advanced selling skills to enhance customer relationships, exceed annual sales goals, manage inventory shrinkage, and support a high quality of work life. The Sales Lead represents West Marine’s mission, “Know More, Get More, Boat More,” by helping customers meet their boating needs and fostering loyalty through exceptional service. The role guides and develops Crew Members, leads by example, and supports recruiting, onboarding, training, store operations, and Omni-Fulfillment. The Sales Lead helps implement sales strategies, grow wholesale business and market share, maintain brand and merchandising standards, and meet membership and Private Label goals. The position also oversees front-end activities, customer support, task completion, safety, Asset Protection, and compliance with legal requirements and store policies. During assigned shifts, the Sales Lead serves as Manager on Duty. Additional duties may include inventory counts and receiving, pricing and price audits, merchandising resets and Planogram integrity, supply orders, clearance execution, payroll processing, and enforcing operational and personnel policies. The position requires a flexible schedule that includes nights, weekends, and holidays, and involves the physical demands of continuous standing and walking, frequent climbing, bending, stooping, and twisting, and frequent lifting of up to 50 pounds to shoulder height without assistance.

Requirements

High school diploma or equivalent.
Minimum age of 18 years.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to operate equipment, including forklifts, occasionally.
Ability to frequently lift up to 50 pounds to shoulder height without assistance.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers to fulfill their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Help implement store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff represent the brand and service standards, follow promotional programs, and display sale items properly.
Participate in and coach the team on sales-driving programs and procedures.
Maintain a neat, clean, and organized store in compliance with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide expert customer support on boating products and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met.
Protect Crew Members and customers by maintaining a safe and clean store environment.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule, including nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
As additional duties require, ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put-away.
As additional duties require, manage pricing, execute price changes, and conduct price audits.
As additional duties require, plan and execute merchandising resets and maintain Planogram integrity.
As additional duties require, manage supply orders within budget standards.
As additional duties require, drive clearance execution strategy and sell-through.
As additional duties require, ensure payroll is processed accurately and on time.
As additional duties require, maintain operations by coordinating and enforcing operational and personnel policies.