About The Position

As a Famous Footwear Sales Lead, you help create a welcoming store environment and provide an engaging shoe-shopping experience for every customer. You support the store team by modeling the behaviors behind the Customer Connection, sharing knowledge of trends, coaching teammates, and helping associates deliver attentive service. You take pride in your work, contribute to individual and team goals, and help customers find shoes that meet their needs. You help drive sales and achieve goals, support retail operations including pricing and inventory, and help ensure the store is clean, organized, and easy to shop. You follow company policies, use available resources to complete tasks, and help with opening and closing the store. You also promote an inclusive, positive team culture and mentor and train associates on selling and operational processes. Other responsibilities may be performed as needed to meet business needs.

Requirements

  • High school diploma or GED.
  • Proficient working knowledge of general retail practices and procedures.
  • Some retail store management experience, or relevant management experience in lieu.
  • Previous experience working on a team and motivating others to accomplish a goal.
  • Ability to manage multiple tasks and communicate direction set by the store manager.
  • Demonstrated ability to mentor and train associates on selling and operational processes.
  • Demonstrated ability to work a flexible schedule and meet role availability requirements, including holidays, nights, weekends, and extended hours.
  • Basic computer skills.
  • Ability to regularly lift up to 40 lbs. from floor level to above shoulder height using appropriate equipment and safety techniques.
  • Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
  • Ability to remain mobile on the sales floor for extended periods.

Responsibilities

  • Create a welcoming store environment and inspire teammates through integrity, drive, and a supportive team culture.
  • Provide coaching moments to help associates develop customer-selling behaviors and strengthen the Customer Connection.
  • Drive sales and take accountability for individual goals and their impact on overall store performance.
  • Support store operations, including pricing and inventory, and help keep the store clean, organized, and easy to shop.
  • Assist with opening and closing the store.
  • Follow company policies and use team members and other resources to accomplish tasks.
  • Promote Famous Footwear’s customer-focused culture and deliver attentive, consistent service.
  • Help foster a diverse, inclusive environment where associates feel valued and respected.
  • Recommend shoes and styles suited to customers’ needs and help them find the right fit.
  • Mentor and train associates on selling and operational processes.
  • Perform other responsibilities as needed to meet business needs.

Benefits

  • 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
  • Relaxed dress code and a supportive, hands-on small-team environment.
  • Dayforce Wallet access to pay as it is earned, without fees.
  • Ability to transfer among more than 850 store locations.
  • Career development and learning opportunities.
  • Education assistance of up to $7,500 per year for full-time associates.
  • Employee assistance programs with 24/7 access to emotional support, work-life solutions, legal guidance, financial resources, and other support.
  • PTO, health, and retirement benefits for eligible full-time associates.
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