Sales Lead - Santa Monica Main

The Salvation Army Southern California•Santa Monica, CA

11h•Onsite

About The Position

The Salvation Army is seeking a part-time Sales Lead to provide customers with the best selection, exceptional service, and well-organized stores to support their spiritual, social, and rehabilitation programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The Sales Lead will also create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff, and implement effective Work Therapy Assignments (WTA) to help Beneficiaries improve. This position plays an active role in daily store operations, including opening and closing procedures, point of sale operations, inventory management, merchandising standards, and donations. The Sales Lead assumes responsibility for day-to-day store operations in the absence of the Store Manager/Assistant Manager, including personnel and cash handling. They will assist in monitoring key performance indicators to drive sales and profitability, and in the absence of management, will schedule store employees, coordinate team meetings, and provide coaching and training. Ensuring high levels of customer and donor satisfaction through excellent service is a key aspect of this role, as is supporting efficient back-room processing and supervising program Beneficiaries if Work Therapy Assignments are in place. The Sales Lead is also responsible for the security of store assets and ensuring safety measures are maintained.

Requirements

High School Diploma or equivalent.
Must have a minimum of one-year previous retail experience.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.