Sales Lead (Part-Time)

Stores•Nags Head, NC

7d•Onsite

About The Position

The Sales Lead plays a vital role in achieving business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The position combines leadership responsibilities with advanced selling skills to enhance customer relationships, meet or exceed annual sales goals, manage inventory shrinkage, and maintain a high quality of work life. The Sales Lead may serve as Manager on Duty during assigned shifts and manages Omni-Fulfillment operations. At West Marine, the mission is “Know More, Get More, Boat More.” The company serves customers fulfilling boating needs, completing projects, or preparing for time on the water. The role is expected to help exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Minimum age of 18 years old.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space; wear and communicate through a headset continuously; and frequently climb, bend, stoop, and twist.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members in store operations and customer service, and lead by example in greeting and engaging customers.
Prioritize and plan work to drive results and meet business goals; train Crew Members in transactions and customer service; and recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals, and work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff exemplify the brand and service, follow promotional programs, and properly display sale items.
Participate in and coach the team on sales-driving programs and procedures.
Maintain a neat, clean, and organized store in compliance with safety and Asset Protection standards; help ensure a safe environment for Crew Members and customers.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide customer support and boating-product expertise; build and maintain customer relationships; and recommend complementary products and services.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies, verify Asset Protection standards, and maintain the store’s stability and reputation.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that may include nights, weekends, and holidays; serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
Additional duties may include inventory counts, product receiving, RTVs, damages, truck put-away, pricing and price audits, merchandising resets and Planogram integrity, supply orders, clearance execution, accurate and timely payroll processing, and coordination and enforcement of operational and personnel policies.