Sales Lead, Walt Whitman Mall

KnitWell Group•Huntington Station, NY

3d•Onsite

About The Position

As a Sales Lead, you are a key team member who supports and models excellent customer experiences. You focus on delivering personalized customer experiences and providing guidance and support to associates, directly influencing both customer and associate experiences. You collaborate with the Store Manager to become an expert on store functions and are prepared to step in as manager when needed. The role includes representing the brand and modeling personalized customer experience behaviors; helping store leaders onboard and develop an effective, highly engaged team; and supporting an inclusive store environment. You uphold visual and operational standards while keeping the customer at the center, use tools to help drive a customer-focused team and profitable business, and provide timely feedback and coaching to associates. You build productive relationships by sharing ideas and supporting the team, use technology to stay informed about company priorities and promotions, and help customers enjoy a seamless omnichannel shopping experience. The position is regular, part-time, and located at Walt Whitman Mall in Huntington Station, New York. The pay range is $18.00–$22.50 per hour.

Requirements

Enjoy communicating and coaching.
Technology proficiency and ability to operate a point-of-sale system.
Flexible availability, including evenings, weekends, and holidays.
Take initiative in making thoughtful decisions.
Ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

Six months of retail sales experience (preferred).
Management experience (preferred).

Responsibilities

Represent the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment where associates feel welcome and engaged.
Uphold visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching to help associates deliver strong customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed about company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
Step into the manager role when needed.