Sales Lead (Part-Time)

Stores•Deltaville, VA

14h

About The Position

The Sales Lead plays a vital role in achieving the business unit’s sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The position combines leadership responsibilities with advanced selling skills to strengthen customer relationships, exceed annual sales goals, manage inventory shrinkage, and support a high-quality work life. The Sales Lead helps customers meet their boating needs, complete projects, and prepare for time on the water, while fostering loyalty through excellent customer interactions. The role guides, develops, recruits, onboards, and trains Crew Members; supports store sales and operational strategies; and ensures the store reflects West Marine’s brand and service standards. The Sales Lead oversees customer service and front-end activities, inventory and merchandising tasks, compliance with safety and Asset Protection standards, and Omni-Fulfillment operations. The position also serves as Manager on Duty during assigned shifts and requires a flexible schedule that includes nights, weekends, and holidays. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer. The company describes its mission as “Know More, Get More, Boat More.”

Requirements

High school diploma or equivalent.
Minimum age of 18 years old.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to operate equipment, including forklifts, occasionally.
Ability to lift up to 50 pounds to shoulder height unassisted frequently.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers to fulfill their boating needs.
Prioritize and plan effectively to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff exemplify the brand and service standards, follow promotional programs, and display sale items properly.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide high-level customer support with boating-product expertise and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met.
Protect Crew Members and customers by ensuring a safe and clean store environment.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that includes nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
As additional duties may require, ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away.
As additional duties may require, manage pricing, execute price changes, and conduct price audits.
As additional duties may require, plan and execute merchandising resets and maintain Planogram (POG) integrity.
As additional duties may require, manage supply orders within budget standards.
As additional duties may require, drive clearance execution strategy and sell-through.
As additional duties may require, ensure payroll is processed accurately and on time.
As additional duties may require, maintain operations by coordinating and enforcing operational and personnel policies.