Sales Lead - GAITHERSBURG

Hand & Stone - 217 Kentlands Boulevard - Gaithersburg, MD•Gaithersburg, MD

2d•Onsite

About The Position

Hand & Stone Massage and Facial Spa – Gaithersburg is seeking a high-energy, sales-driven leader to join our team as a Sales Lead. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a Sales Lead, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Requirements

Strong background in sales, customer service, or performance-driven environments
Proven ability to lead, coach, or influence a team
Strong communication and interpersonal skills
High level of accountability and a solutions-oriented mindset
Comfortable in a fast-paced, goal-driven environment
Flexible availability including nights, weekends, and holidays

Nice To Haves

Experience with booking systems (Zenoti or similar) a plus

Responsibilities

Achieve and exceed membership, retail, gift card, and service sales goals
Actively coach the team on conversion and sales behaviors
Promote services, upgrades, and current offers with confidence and consistency
Support strong performance in call handling and booking conversion
Own daily front desk operations, guest flow, and overall performance
Lead, coach, and support the front desk team to consistently meet sales and service goals
Drive accountability around membership conversion, booking efficiency, and guest experience
Ensure a high standard of execution across all client interactions
Assist the General Manager and Assistant manager with daily operational execution
Train and develop new and existing front desk team members
Support reporting, cash handling, and front desk systems
Step in as a key leader to maintain consistency and momentum in daily operations