Sales Lead - Pleasant Hills Store

The Salvation Army Southern California•Pleasant Hill, CA

11d

About The Position

The Sales Lead at The Salvation Army Pleasant Hills Thrift Store partners with the Store Manager to support daily store operations and help provide customers with a well-organized store, a strong selection, and exceptional service. The role supports sales and income goals, expense management, profitability, customer and donor satisfaction, and community relations. It also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program, including supporting and supervising Work Therapy Assignments when used at the store. The Sales Lead assumes responsibility for day-to-day operations when the Store Manager and/or Assistant Manager are absent. Duties include staff scheduling and coverage, team meetings, coaching and training, processing required paperwork, cash and inventory security, donations, merchandising, safety practices, and back-room processing. The position may require transfer or relocation to another store based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear writing, proofreading, accurate presentation of numerical data, and interpreting written information.
Ability to work as part of a team, balance individual and team responsibilities, and contribute to positive team spirit and commitment to goals.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and established goals.
When the Store Manager and Assistant Manager are absent, schedule employees to provide appropriate store and donation-center coverage, coordinate team meetings, coach and train employees, and process paperwork according to review standards, especially time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents immediately, and assist with conducting and recording mandatory weekly store meetings.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.