Sales Lead- Abbot Kinney

D.S. & Durga•Los Angeles, CA

2d•$25 - $27•Onsite

About The Position

As a key member of the store leadership team, you will be working alongside the store manager; leading sales, operations and the customer experience within the store. The Lead is not only skilled at providing world class customer service and driving sales in store but has the comfort level and ability to cultivate and grow a customer following through outreach and prospecting efforts outside of our four walls. This role will support the store manager in all daily operations, as well as in achieving and exceeding fiscal results through community outreach, events, partnership building, clienteling, operational efficiency, leadership, and other initiatives as needed. This is a hands-on, full-time field position and the ability and desire to spend time on the sales floor working with clients, conducting outreach and prospecting is essential to the success of the role.

Requirements

3+ years of luxury retail or hospitality sales experience, preferably within fragrance or beauty.
Excellent selling, clienteling, and client prospecting skills, existing client book preferred.
Excellent written and verbal communication skills.
Experience and comfort level with conducting client outreach and local prospecting.
Experience with event planning and handling of VIP clients.
Experience working with and building retail partnerships.
Demonstrated ability in driving sales and developing a client base.
Ability to work in a fragranced work place/ store, must love fragrance.
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Compute rate, ratio and percent, and draw and interpret bar graphs.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
MS Office

Nice To Haves

Experience with Shopify POS and Endear is a plus.

Responsibilities

Provide an exceptional and on-brand in-store customer service experience by assisting customers and exceeding their needs.
Support the store manager to meet and exceed sales goals through in-store efforts and outreach including clienteling, eventing, and networking activities.
Co-own customer outreach and clienteling to build loyalty and repeat business.
Maintain a client book via Endear, send daily thank you notes, and consistently think of new ways to connect with customers to drive sales and community.
Initiate and execute prospecting efforts to attract new clients and develop a customer following.
Support store manager in planning and executing sales focused, on-brand events in store, and within the community.
Handle VIP client communication and provide an exceptional brand experience.
Resolve customer issues and escalations with a customer-centric approach.
Support store manager in leading, training and onboarding the store sales associate team.
Serve as the store key point-person for all associates and cross functional partners in the absence of the store manager.
Demonstrate expert-level product and brand knowledge alongside selling techniques.
Assist the store manager in daily communication with the team, and cross functional partners.
Assist the store manager in holding the team accountable to daily sales targets.
Serve as a role model on the sales floor. Uphold all company policy and procedure, foster best practices and maintain the brand voice and customer experience standards.
Help create and foster a happy, energetic, and positive store culture.
Support the store manager in running all daily operations of the business.
Assist the store manager in tracking and managing inventory at the store as needed, including but not limited to the following: Conducting cycle counts, Placing re-stock orders, Running annual inventory counts, Unpacking and properly entering inventory shipment.
Perform store opening and closing procedures.
Perform daily cash operations and store banking as needed.
Maintain a full understanding of daily, weekly and monthly fiscal reporting. Report on business to HQ in the absence of the store manager.
Support the store manager in all store related facilities needs such as repairs, supply ordering, cleanliness and maintenance.
Maintain the visual integrity of in-store merchandising standards.
Take on additional store and retail related projects as needed.