Sales Lead Full Time - Austin, TX

Blenders Eyewear, LLC.•Austin, TX

3d•Onsite

About The Position

Reporting to the Retail Store Manager, the Retail Sales Lead, AKA Shade Captain, is a true role model for the Shade Specialists on the retail floor, helping to create and maintain the highest level of service to our customers. You are excited by the opportunity of opening someone’s potential, and coaching others comes naturally; you take an active role in training the team on engaging customers and delivering an unforgettable brand experience. The Retail Sales Leader spends the majority of their time on the sales floor; coaching, training and developing the team in sales, customer service, and product knowledge through the Blenders Eyewear vision.

Requirements

1+ years of retail sale leadership experience
Passionate about delivering exceptional customer service to team members and customers
Outstanding oral and written communication
Self-motivated, and enjoy problem solving
Highly flexible and adaptable when faced with ambiguity
Must have open availability for a flexible work schedule that meets the needs of the business, including, evenings, holidays and weekend shifts.
Normal retail store hours are Monday through Sunday (10:00AM-7:00PM)

Responsibilities

Support in new hire training, focusing on product knowledge and selling and service tools and techniques
Provide training and, in the moment, coaching and feedback in order to encourage growth
Seek to continuously evolve and elevate the in-store customer experience, in partnership with the store leadership and brand partners
Support with additional projects that build the employee experience
Ensuring the team is up to date on all training and service guidelines
Positively communicating store and company policies and strategies
Update the team on sales, KPIs, targets, and the status of goals on a regular basis
Partner with ASM and SM to ensure there are smooth operations in the store and everyone is working towards common goals
Interacting with customers on the retail floor, providing product knowledge and exceptional customer experience to each individual
Opening and closing the store as required and providing leadership to the team