Calzedonia Sales Lead PT at its New Store Opening in the World Trade Center in NYC - CGH0 location

ONIVERSE•New York, NY

19h•Onsite

About The Position

The Sales Lead is a crucial role for the store, demonstrating a passion for client service and expertise in fashion, while always representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork, and Goal Orientation. This role focuses on providing superior customer service to clients, aiming to increase conversion and retention, drive business revenue, and inspire brand loyalty. The Sales Lead works collaboratively with the team and reports to the Boutique’s Manager. Key responsibilities include developing new clients, converting walk-in traffic into Calzedonia ambassadors by creating excitement around products, sharing customized fashion tips, and maintaining a high level of professionalism. The ideal candidate possesses a positive, goal-oriented, outgoing, and engaging personality, proactively engaging with clients and demonstrating strong skills to identify their needs to maximize sales commissions. Sales Leads are expected to be mentors for their teammates and embody Oniverse’s Key Values: OPEN MINDED: Open to learning, receiving guidance and feedback, embracing new ideas, receptive to customer feedback, and approaching challenges with innovative solutions. They understand diverse needs, foster an inclusive atmosphere, and adapt to trends for personalized shopping. AUTHENTIC: Genuine and sincere, connecting authentically with guests, sharing passion for the brand, and fostering loyal relationships. They support a respectful and inclusive team atmosphere, welcoming Diversity, Inclusion, and Equity. PASSIONATE: Shares excitement and promotes brand loyalty with guests and the store team, having firsthand experience with new fashion collections and building brand loyalty to ensure a memorable guest experience. DYNAMIC: Thrives in a fast-paced environment, embracing change and adaptability, navigating busy hours, responding to inquiries, supporting visuals updates, assisting with stock management, and contributing to a seamless shopping experience. TEAM PLAYER: Believes in teamwork for high-quality guest experience, supporting colleagues, fostering a positive and cooperative atmosphere, mentoring new colleagues, and creating a unified network. PRAGMATIC: A problem solver who approaches challenges with practicality and resourcefulness, finding effective solutions with colleagues and leadership that align with store goals and guest needs, balancing creativity and efficiency while following company policies.

Requirements

Eligibility to work in the US for any Employer.
High School graduate or equivalent.
High level standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, being self-motivated and goal oriented.
Problem solving.
Able to work a flexible schedule, including nights, holidays and weekends.
A people person, enjoying working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with guests for the best shopping experience.
Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.).

Nice To Haves

3 to 4 years of Contemporary Fashion retail industry is highly preferred.

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach.
Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
Demonstrate strong verbal and written communication.
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager.
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity.
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Support managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns.
Partner with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Support managers in maintaining the visual and housekeeping standards of the store.
Successfully operate our POS system, conduct email, opening and closing procedures.
Take the initiative of upkeeping the cleanliness in the store, including but not limited to: Dust and clean shelves, furniture, fixtures and decor; Clean doors, window glass, mirrors (exterior and interior); Pick up and empty trash cans and garbage taking it to the dumpster as needed; Sweep and mop hard floors; Wipe and sanitize sinks, countertops, shared common areas and equipment.
Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
Provide training to new teammates which may include cross-department functions.
Participate in nationwide contests within other Calzedonia locations to show our team spirit!

Benefits

Base Salary plus monthly bonus based upon budget achievement, store volume and location.
Medical Insurance.
Pet Insurance.
Paid Time off.
Paid Parental Leave.
401(K) matching.
Pre-Tax commuter benefits for transit and parking.
Sign on Bonus.
Referral bonus.
Employee Discount.
Free Uniform.