Sales Lead - Holt Renfrew

Monica Vinader•Toronto, IA

7d•CA$50,000 - CA$60,000•Onsite

About The Position

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

Requirements

Communicates Effectively: You share clearly and ask clarifying questions, which is essential when coordinating with your manager and the Nordstrom team on opportunities, concerns, and recommendations.
Collaborates Proactively: You share updates and support colleagues willingly, a key behavior for building relationships with top sellers, stakeholders, and internal teams to drive brand awareness.
Coaches & Develops Others: You offer support and peer guidance, particularly when motivating and training Nordstrom New Hires and the existing team on products, processes, and our standard of customer service.
Workflow Management: You manage time and tasks, and communicate progress, vital skills for executing client events, compiling shop reports, and tracking customer repairs.
Dives Deep: You check your own work, ask questions, and verify facts, which will be crucial when investigating inventory discrepancies, processing payments accurately, and managing stock.
Focuses on the Right Thing: You escalate low-value work and ask what matters most to maintain a highly productive work environment focused on achieving daily, weekly, and monthly targets.
Delivers Results: You meet deadlines with quality and flag blockers, ensuring shipments are processed promptly on the day they are received and packaging standards are maintained.
Challenges & Commits: You speak up respectfully and support final decisions, helping to implement new processes and continually look for opportunities for improvement in shop operations.
Embraces Change: You adapt quickly and seek clarity in ambiguity to thrive in a fast-paced retail and omni-channel environment.
Reflects & Learns: You welcome feedback and learn from mistakes, especially as you undergo onboarding to master specialized in-store experiences like engraving and permanent jewelry welding.
Functional/Technical Expertise: You apply tools accurately and build foundational knowledge, directly applying to Nordstrom company guidelines, client book data capture, and payment processing.
Applies Knowledge with Impact: You adapt learning to improve work and connect effort to results, ensuring your clienteling and brand ambassador efforts directly translate to achieving store targets.
Stays Current: You seek out learning and embrace new tools, maintaining our standard of exceptional customer service and staying ahead of product knowledge to better guide and advise clients.
Ability to document your authorisation to work in the United States.

Nice To Haves

Previous experience is a plus, but not required.
Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know—and act fast to figure it out

Responsibilities

Responsible for setting and achieving daily/weekly/monthly targets
Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement
Plan and execute events to drive business
Responsible for the MV training of Nordstrom New Hires
Responsible for ongoing training of Nordstrom team on all new product and processes
Motivate Nordstrom team to drive sales to achieve store target
Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market
Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service
Greet all clients with a friendly and welcoming demeanor
Establish client’s needs, offer guidance and advice
Maintain high level of customer service at all times
Ensure Nordstrom team have had sufficient client/VIP training
Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships
Work alongside the Nordstrom Department Manager & your manager to plan and execute client events
Become an expert and offer exceptional service on the below in store experiences: Engraving, Permanent Jewelry Welding
Process and track customer repairs, proactively working with internal and external teams to deliver
Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
Promptly process product shipments on arrival, ensuring stock is out on the day it is receive
Proactively order packaging, maintaining standards and stock levels at all times
Ensure sufficient staff training is carried out prior to staff processing payments
Process payments, refunds and exchanges accurately following Nordstrom company guidelines
Responsible for investigating inventory discrepancies and reducing shrinkage
Report discrepancy/stock loss incidents to Nordstrom and manager
Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement
Compile and execute all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.)
Ensure the appropriate processing and reporting of memo product sales
Proactively partner with the piercer to manage piercing stock needs and product feedback (where applicable)