Sales Lead - Old Pasadena Store

The Salvation Army Southern California•Pasadena, CA

9h•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) offers a no-fee program to assist men and women in their journey to complete a rehabilitation program. The organization values its employees' contributions to the program's maintenance and effectiveness. The Retail Team at The Salvation Army is dedicated to serving and impacting the local community through the Old Pasadena Thrift Store, which supports the Adult Rehabilitation Program. This role promotes a positive shopping/donor experience, enhances customer service, problem-solving, and teamwork skills, while contributing to the success of the program and its participants. The Salvation Army is hiring for a part-time Sales Lead at its Glendale Store, offering an opportunity to start or improve retail and customer service skills.

Requirements

High School Diploma or equivalent.
Must have a minimum of one-year previous retail experience.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.