Sales Lead (Part-Time)

Stores•North Palm Beach, FL

About The Position

Under general supervision, the Sales Lead helps achieve business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The role combines leadership responsibilities with advanced selling skills to build customer relationships, meet and exceed sales goals, manage inventory shrinkage, and support a high quality of work life. The Sales Lead may serve as Manager on Duty during assigned shifts and may perform other job-related responsibilities as assigned. West Marine serves customers with boating needs, projects, and preparations for time on the water. The company describes its mission as “Know More, Get More, Boat More.”

Requirements

High school diploma or equivalent.
Minimum age of 18 years old.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers and helping fulfill their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff represent the brand and service standards, follow promotional programs, and display sale items properly.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store in compliance with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide customer support and boating-product expertise while building and maintaining customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met and help maintain a safe, clean store environment for Crew Members and customers.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that includes nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
As needed, ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away.
As needed, manage pricing, execute price changes, and conduct price audits.
As needed, plan and execute merchandising resets and maintain Planogram integrity.
As needed, manage supply orders within budget standards and drive clearance execution and sell-through.
As needed, ensure payroll is processed accurately and on time.
As needed, maintain operations by coordinating and enforcing operational and personnel policies.
Perform other job-related responsibilities as assigned.