Sales Lead (Part-Time)

Stores•Somers Point, NJ

About The Position

The Sales Lead plays a vital role in achieving business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The position combines leadership responsibilities with advanced selling skills to strengthen customer relationships, drive sales, support annual sales goals, manage inventory shrinkage, and maintain a high quality of work life. The Sales Lead helps customers fulfill boating needs, complete projects, and prepare for time on the water, while representing West Marine’s mission: “Know More, Get More, Boat More.” The Sales Lead guides, develops, recruits, onboards, and trains Crew Members; leads customer-service interactions by example; prioritizes work to meet business goals; and manages Omni-Fulfillment operations. The role supports store strategies, wholesale growth, sales and membership goals, merchandising, inventory and pricing activities, front-end operations, safety, Asset Protection, and policy compliance. The Sales Lead also serves as Manager on Duty during assigned shifts and may perform additional job-related duties. This position requires a flexible schedule, including nights, weekends, and holidays. Physical demands include continuous standing and walking, continuous headset use, frequent climbing, bending, stooping, and twisting, occasional forklift operation, and frequently lifting up to 50 pounds to shoulder height without assistance. Applicants must be at least 18 years old. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Minimum age of 18 years old.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.
Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers to meet their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff represent the brand and service standards, follow promotional programs, and display sale items properly.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide knowledgeable customer support on boating products and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met and help maintain a safe, clean store environment.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that may include nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
As needed, ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away.
As needed, manage pricing, execute price changes, and conduct price audits.
As needed, plan and execute merchandising resets and maintain Planogram (POG) integrity.
As needed, manage supply orders within budget standards and drive clearance execution and sell-through.
As needed, ensure payroll is processed accurately and on time.
As needed, maintain operations by coordinating and enforcing operational and personnel policies.