Sales Lead

Sarah O. Jewelry•Quinte West, ON

28d•$25 - $29•Onsite

About The Position

At Sarah O., we're looking for someone who believes jewelry is more than a product, it's a story waiting to be told. As a Sales Lead, you'll set the standard for exceptional service, inspire your team to deliver unforgettable experiences, and build lasting relationships with every client who walks through our doors. You're a motivated leader who loves selling, coaching, and celebrating success while creating a warm, elevated shopping experience that reflects our brand values.

Requirements

1-2 years of leadership in a retail environment or related experience.
Strong organizational, interpersonal, and communication skills (written and verbal)
Ability to set clear expectations to hold self and others accountable
Demonstrated ability to build and maintain positive relationships with all customers
Flexible and able to quickly adapt in a fast-paced environment
Detail oriented and able to handle multiple tasks simultaneously
Self-starter who proactively seeks out projects
Able to create a positive work environment through teamwork and collaboration
Works a regular schedule with requests off conducive to traffic levels, season, and fair to hourly expectations (Weekend and holiday availability is required)

Nice To Haves

Luxury or fine jewelry experience is a plus

Responsibilities

Deliver an exceptional customer experience by building relationships, providing product knowledge, and creating a welcoming environment.
Resolve customer concerns professionally and ensure timely follow-up.
Manage repairs, special orders, and appointments, keeping customers informed throughout the process.
Maintain the appearance of the showroom and support visual merchandising.
Monitor inventory levels and report discrepancies to the Product Manager.
Assist with daily operational tasks such as scheduling appointments, tracking shipments, filing paperwork, and customer outreach.
Support marketing initiatives and other store projects as needed.
Serve as the Manager on Duty, confidently leading the store and supporting the team in the absence of the Store Manager while ensuring an exceptional customer and team experience.
Lead by example with a positive attitude, professionalism, and accountability.
Coach and support team members while helping maintain a positive team culture.
Communicate effectively with customers and team members, assuming positive intent.
Identify opportunities to improve store operations and take initiative to solve problems.
Maintain accurate customer, repair, and sales records in company systems.
Keep documentation organized and up to date.
Ensure clear and timely communication with customers and internal teams.