Sales Operations & Incentive Specialist

OnTrac

16d • $67,200 - $100,800 • Remote

About The Position

OnTrac is hiring a Sales Incentive Specialist! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience
• 3+ years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a related analytical role
• Strong proficiency in Microsoft Excel, including PivotTables, lookups, and complex formulas
• Strong analytical, problem-solving, data-reconciliation, and quality-control capabilities
• Experience developing or maintaining business reports, dashboards, or performance analyses
• You demonstrate exceptional attention to detail, organization, documentation, and follow-through.
• You communicate clearly and work effectively across multiple stakeholder groups.
• You handle confidential and sensitive business and compensation information with appropriate discretion.
• You build effective partnerships across Sales, Account Management, Finance, Payroll, HR, and IT.
• You exercise sound judgment within established procedures to determine the appropriate course of action.

Nice To Haves

• Experience with Salesforce CRM and Power BI or comparable business intelligence platforms preferred
• Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes preferred
• Experience supporting process improvement, automation, system testing, or implementation activities preferred
• Experience in logistics, transportation, distribution, or a high-growth B2B environment preferred

Responsibilities

• Manage the monthly execution of Sales Incentive Plans under the direction of the Senior Manager, Sales Operations; validate performance results and commission calculations; and complete reconciliations, audits, payout validation, and documentation before payroll processing.
• Investigate and document commission disputes, adjustments, and exceptions, resolving routine issues within established guidelines and escalating complex matters; maintain compensation records, calculation logic, approvals, and audit-ready controls.
• Provide data, modeling, and scenario analysis for plan updates and future designs; monitor data quality and identify issues affecting incentive calculations; recommend improvements that increase compensation accuracy, transparency, scalability, and efficiency.
• Maintain dashboards, scorecards, recurring reports, and business intelligence resources; analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data to identify risks, growth opportunities, and areas requiring leadership attention.
• Prepare validated reporting, initial insights, and supporting analyses for weekly, monthly, and executive performance reviews; translate data into findings that support revenue planning, seller productivity, resource allocation, and commercial decisions; support ad hoc analyses and revenue strategy initiatives.
• Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement; provide modeling and impact analysis for growth planning, market prioritization, GTM initiatives, organizational changes, market expansion, and sales programs.
• Maintain planning files, assumptions, outputs, and documentation for consistent execution; collaborate with Sales Operations leadership to improve seller productivity, market coverage, and sales effectiveness; monitor reporting adoption, data quality, and metric consistency across source systems.
• Document Sales Operations processes, controls, data definitions, and ownership requirements; identify process gaps, manual effort, and control risks; support automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows; coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners through resolution.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level