Sales & Hospitality Coordinator

Pangloss Cellars•Sonoma, CA

5d•$23 - $27

About The Position

Our wine portfolio reflects Sonoma’s diverse vineyard sites through a thoughtfully curated collection of single-vineyard wines. We craft wines sourced from some of Sonoma’s most enduring sites and have restored our historic Tasting Lounge, a treasured local landmark, to its former glory. With over 4,000 square feet of indoor space, we offer a variety of unique experiences that introduce guests to our complete collection of wines: Pangloss Cellars, Repris Wines, and Texture Wines. The Pangloss Tasting Lounge serves as the central hub for our portfolio, offering guests the opportunity to explore multiple expressions in one elevated, welcoming setting. The space embodies our core values: it is welcoming, elevated, community-focused, and inviting — a warm and beautiful historic place to enjoy the tasting experience of fine wine. Our team is dynamic, positive, and united by a shared mission. We expect the same from you. Pangloss Cellars Named after Dr. Pangloss, the eternal optimist in Voltaire’s novel Candide, Pangloss Cellars is a celebration of optimism as the ideal way to approach life. Pangloss Cellars was founded on the belief that the consumer experience is as important as the wines. You will be working in our historic building on the Sonoma Plaza dating back to 1902 – the home of our Pangloss Cellars Tasting Lounge. The space both defines Pangloss Cellars and embodies our core values: it is welcoming, authentic, optimistic, unpretentious and social – a warm and beautiful historic place to enjoy the sensory experience of fine wine. With over 4,000 square feet of space, we are able to offer a series of different experiences tailored to exactly the way each guest prefers to enjoy wine. Our team is dynamic and united by a shared mission. Everyone brings significant experience, a positive outlook and prior success to the table. We expect no less from you.

Requirements

Sales and goal-oriented team player with a passion for hospitality and guest connection
Ability to intelligently and articulately communicate about our wines and membership tiers across multiple brands
Easily flexes into tailoring the experience for the novice or the well-informed connoisseur
Strong background and knowledge of wine and the winemaking process
Very organized and detail-oriented
Self-starter, internally driven, and motivated
Must thrive in a high-energy and fast-paced environment
Strong time management and multi-tasking skills
Effective verbal and written communication skills
Must be able to lift 40+ pounds
Weekends, some holidays, and some evenings required

Responsibilities

Consistently deliver impeccable hospitality and service that supports the core mission of the brand.
Drive consistent wine sales through exceptional hospitality and strong brand and product knowledge across Pangloss, Repris, and Texture.
Confidently introduce and sell Repris Wines within the Pangloss lounge, positioning the estate experience and Repris membership for qualified guests.
Identify and enroll qualified guests into the membership across brands
Accurate and timely customer data, membership, and order entry
Thorough note-taking for the Membership team, future bookings, and communications
Maintain follow-up communication to build long-term guest loyalty and connection.
Assist in the daily opening and closing procedures
Demonstrates personal accountability by completing all job duties in a correct and timely manner and by following all company policies and procedures.
Other duties as assigned.