Coordinator, Hospitality Service

Seattle Sounders FC & Seattle Reign FC • Renton, WA

7d • $23 - $28 • Hybrid

About The Position

Sounders FC is seeking a dynamic and service-driven Manager of Hospitality Service to lead the execution of our premium matchday and event experiences. This role oversees the operations of the Tunnel Club, Boardroom, and other premium environments, ensuring guests, partners, and members receive the high level of service that reflects the values of our club. The Manager of Hospitality Service plays a key leadership role on matchdays, partnering closely with internal departments and external vendors to deliver seamless, memorable, and premium-level experiences for our members, VIP’s and guests.

Requirements

• Bachelor’s degree in Business, Sports Management, Hospitality, or related field preferred.
• 2+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports.
• Strong communication and interpersonal skills with a passion for relationship building.
• Exceptional organizational and problem-solving abilities with attention to detail.
• Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based environment.
• Proficiency in CRM systems (Salesforce preferred), ticketing software, and Microsoft Office Suite is preferred.
• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel to events in the greater Seattle region.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

Responsibilities

• Lead matchday hospitality operations across the Tunnel Club, Boardroom, and additional premium spaces to ensure flawless execution, service excellence, and operational readiness.
• Serve as the primary on-site host and point of contact for hosted members, partners, and VIP guests.
• Host all guests with professionalism and discretion, ensuring all guest interactions are handled proactively, keeping confidentiality in mind.
• Oversee pre-match setup, in-match service flow, catering execution and post-match breakdown, of Premium Spaces ensuring consistency with Sounders FC standards.
• Manage hospitality needs across internal departments, including Premium Sales & Service, Ticketing, Partnership Marketing, Partnership Sales and Executive Leadership – including tracking, fulfilling tickets, and providing detailed directions for staff and guests.
• Work closely with Levy and stadium operations teams to ensure high-quality food & beverage delivery, internal processes, staffing alignment, guest communication and operational execution.
• Serve as the operational liaison for premium seating area match day logistics, ensuring clear communication and seamless execution.
• Support the execution of single-match suite experiences, including planning, guest communication, and day-of execution when needed.
• Collaborate with the Suite & Premium Service Team on delivering member benefits such as away travel experiences, gifting programs, exclusive events, and engagement initiatives.
• Resolve guest needs and service escalations with professionalism, urgency, and a focus on creating positive moments.
• Identify opportunities to continually refine and elevate the premium experience in alignment with club goals and member expectations.
• Partner with Brand Marketing to execute influencer programs.
• Support Ownership requests when needed, including match day requests for their guests, gift fulfillment, etc.
• Maintain accurate inventory records in CRM database for suites and premium seating areas

Benefits

• Healthcare plans with 100% employer sponsored premiums for employees and dependents.
• Generous PTO plan that includes unlimited paid vacation, and offseason time off to support employee health and well-being.
• 401k retirement plan matching
• Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
• Discounts on Sounders FC products, merchandise and with Sounders FC Partners
• Complimentary tickets to Sounders FC and Tacoma Defiance matches
• Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
• Growth opportunities, employee learning and development programs to support professional and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees