Sales Gallery Coordinator

Hyatt Vacation Ownership

7d•Onsite

About The Position

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program.

Requirements

Concierge and customer service experience
Outgoing personality
Financially motivated
Ability to work with guests at Marriott® hotel properties
Ability to promote the Marriott Vacation Club Destinations® Program
Ability to enter Marriott Rewards information into appropriate software
Ability to research owner reservations
Ability to report accidents, injuries, and unsafe work conditions to manager
Ability to follow all company policies and procedures
Ability to ensure uniform and personal appearance is clean and professional
Ability to maintain confidentiality of proprietary information
Ability to protect company assets
Ability to welcome and acknowledge all guests according to company standards
Ability to anticipate and address guests' service needs
Ability to thank guests with genuine appreciation
Ability to speak with others using clear and professional language
Ability to answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships with others
Ability to listen and respond appropriately to the concerns of other employees
Ability to comply with quality assurance expectations and standards.
Ability to read and visually verify information in a variety of formats
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to stand, sit, or walk for an extended period of time

Responsibilities

Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Tour Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations.
Facilitate Sales Executive line rotation to maximize sales efficiency.
Assist with research and follow up on referrals to ensure cost effective gifting process.
Promote awareness of brand image internally and externally.
Enter Marriott Rewards information into appropriate software for tour arrivals.
Assist with research of owner reservations to ensure timely and cost effective resolution.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.