Sales Gallery Coordinator Lead

Hilton Grand VacationsVirginia Beach, VA

About The Position

The Lead Sales Gallery Coordinator serves as a positive example and supports management with decisions and initiatives. Team Leaders will be assigned to work all functions within the Support Services department. This position will work at an equivalent level with other Team Leads by providing seamless leadership across all teams within the Support Services department, encouraging cross team interaction and leadership coverage and support. He or she strives to ensure that all guest experiences meet or exceed company expectations and maintains the integrity of Support Service operations according to established company policies and departmental procedures. The position is responsible for conducting team meetings, staff training, handling escalated customer issues, updating policies and procedures, completing daily/monthly reports or other relevant paperwork, and other miscellaneous tasks as requested by management.

Requirements

  • Serves as a positive example
  • Works at an equivalent level with other Team Leads
  • Maintains the integrity of Support Service operations according to established company policies and departmental procedures

Responsibilities

  • Conducting team meetings
  • Staff training
  • Handling escalated customer issues
  • Updating policies and procedures
  • Completing daily/monthly reports or other relevant paperwork
  • Supporting management with decisions and initiatives
  • Providing seamless leadership across all teams within the Support Services department
  • Encouraging cross team interaction and leadership coverage and support
  • Ensuring that all guest experiences meet or exceed company expectations
  • Maintaining the integrity of Support Service operations according to established company policies and departmental procedures
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