Sales Floor Team Member

Goodwill of the Finger Lakes•Rochester, NY

11d•$0 - $18•Onsite

About The Position

The Sales Floor Team Member performs continuous quality checks on sales floor products and merchandises hard- and soft-line products according to standard operating procedures. The employee provides customer service and maintains a clean, neat, and safe work environment. The position is cross-trained and may include duties outside merchandising, including cash register responsibilities. The role requires open and flexible availability, including evenings, nights, weekends, and holidays. The employee usually works in a comfortable store environment, but may sometimes be exposed to outdoor conditions while receiving donations and to a warehouse-like donation processing area.

Requirements

Ability to perform each essential duty satisfactorily, with or without reasonable accommodations.
Must be willing to work nights, weekends, and holidays.
Open and flexible availability; willingness to work evenings and weekends.
Ability to read and understand documents such as time cards and policy manuals.
Ability to write routine reports.
Ability to speak effectively and communicate clearly with employees and customers.

Nice To Haves

High school diploma or GED preferred.
Previous retail experience preferred.

Responsibilities

Stock the sales floor with newly processed merchandise, fitting room returns, and new goods as directed.
Complete cart pushing within the prescribed time frame.
Check merchandise quality and report findings to management.
Remove inventory from the floor for quality and rotation.
Work to increase efficiency in adding and displaying merchandise on the sales floor.
Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
Help customers locate and select merchandise.
Address customer concerns courteously and respectfully while following retail policies, seeking supervisor assistance when necessary.
Record sales at the cash register and package merchandise properly.
Ask every customer for a round-up donation and maintain at least a 25% round-up average.
Collect payments accurately and maintain the assigned till cash balance according to the over/under policy.
Keep the interior, exterior, merchandise displays, and inventory neat, clean, and organized, including vacuuming, dusting, cleaning bathrooms, and mopping floors.
Contribute positively to the store team by sharing ideas or concerns with coworkers and management in a timely and supportive manner.
Perform other duties as assigned by the supervisor.