Sales Floor Supervisor - Southbay Pav @carson

Penney OpCo LLC•Carson, CA

5d•Onsite

About The Position

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. The Sales Floor Supervisor possesses core competencies such as embracing a growth mindset, critical thinking, leadership, accountability, implementing with excellence, and driving results. JCPenney is a shopping destination for diverse, working American families, with inclusivity at its core. The Company offers a broad portfolio of fashion, apparel, home, beauty, and jewelry, and provides personal services including salon, portrait, and optical. JCPenney and its 50,000 associates worldwide serve customers where, when, and how they want to shop.

Requirements

Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly.

Responsibilities

Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service.
Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans.
Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.