Sales Floor Lead – Muskegon, Michigan

Jars Cannabis•Muskegon, MI

8d•Onsite

About The Position

The Sales Floor Lead is responsible for all Retail Representative duties and responsibilities, including interacting with, educating, and advising customers face-to-face and by phone, assisting with inventory and cash management, and working alongside local service providers. The Floor Lead is cross-trained in all order fulfillment activities, including preparing orders and entering product information. The Floor Lead holds key-holder status and assists the General Manager and Assistant Manager with additional duties as needed. Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 3 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed (key-holder status)
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner