Sales Floor Dept Supervisor - Electrical - Plumbing

Lowes • Town of Oyster Bay, NY

23h • Onsite

About The Position

This role is for a Sales Floor Department Supervisor at Lowe's, focusing on the Electrical and Plumbing departments. The primary responsibility is to lead and enable a team of associates to deliver the best possible customer experience. This involves coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. The supervisor will also be involved in customer-facing activities like greeting customers, clarifying needs, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. Store safety is also a key component, including conducting safety walks and reporting hazards. The supervisor will work with leaders to identify and communicate best practices to inspire customer-focused behavior and goal attainment. They may also need to supervise associates in other departments, requiring broad product knowledge and the ability to engage across departments. Communication with management regarding concerns, issues, praises, and morale is essential. Occasionally, individuals in this role may open or close the store or serve as the manager-on-duty (MOD).

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.
• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Coaching and training associates.
• Delegating and following-up on daily tasks.
• Managing performance.
• Ensuring adequate department coverage.
• Greeting customers, clarifying needs and identifying solutions, closing sales.
• Down stocking, inventory management, area recovery.
• Conducting safety walks, reporting hazards, understanding safety and lifting directions.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees