Sales Floor Associate - Durango Store

Goodwill of Colorado•Durango, CO

1d•Onsite

About The Position

This full-time position is responsible for ensuring the sales floor area is well-stocked with product in an organized and presentable fashion. The Associate will interact with customers, providing assistance and excellent customer service. Responsibilities include maintaining the cleanliness of the sales floor and restrooms, merchandising products according to company standards, and assisting with production needs. The role also involves identifying and pulling product for e-commerce, following all retail center policies and procedures, and adhering to safety protocols. Cross-training in other departments may be required.

Requirements

Must have attention to detail and ability to make decisions.
Ability to use basic technologies to be able to follow company standards.
Ability to use judgement to assess quality and value of product and pricing, researching value as necessary.
Ability to see color and use judgement to assess quality and value of product and pricing, researching value as necessary.
Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Nice To Haves

A High School diploma or equivalent is preferred.
One (1) year of retail experience is preferred.
Prior visual merchandising experience is preferred.

Responsibilities

Meets or exceeds minimum productivity standards and expectations/Key Performance Indicator (KPI) for assigned duties.
Ambassador of pricing according to Goodwill standards of quality and value of product (good, better, best), which may include researching the item’s value on the internet or utilizing other company tools and standards.
Maintains a clean and organized sales floor by regularly cleaning and organizing shelves and racks, picking items up off the floor, putting away product(s) from racks, carts, or baskets, as well as putting away returned or unwanted items.
Ensure sales floor areas are properly merchandised to standard (categorized, colorized, sized), responsible for making decisions to flex product to improve customer shopping experience, and increase sales.
Assisting production by communication targeted needs for the floor to manager on duty.
Provide excellent customer service to fellow staff and customers by adhering to the 10-foot rule (i.e., anytime you find yourself within 10-feet of a customer, you should smile, greet, make eye contact etc.) and answer product questions as needed.
Rotate or pull old or unsold product(s) in a timely manner from the sales floor to ensure product selection is refreshed as necessary.
Responsible for E-Commerce product identification and pulling from sales floor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Cross-train in other departments or areas; act as a back-up for other areas as required.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.