Sales Floor Associate - Eastwood Mall

Penney OpCo LLC • Niles, OH

27d • $12 - $15 • Onsite

About The Position

JCPenney is seeking a Sales Floor Associate for their Eastwood Mall location. This role is ideal for individuals who enjoy behind-the-scenes work that contributes to a successful on-stage performance. The Sales Floor Associate will be responsible for various tasks including customer service, sales, restocking, inventory management, visual merchandising, and supporting omnichannel operations.

Requirements

• 1-2 years of retail experience.
• Solve problems and make smart decisions that drive sales, profit or customer service.
• Execute work efficiently and effectively.
• Inspire strong performance in yourself and others.
• Provide great customer service.
• Cooperate and build positive, inclusive and respectful relationships.
• Take accountability for actions and outcomes.
• Proactively find ways to improve the customer experience.
• Show confidence and courage to do what's right.
• Take action with energy and urgency.
• Adapt quickly to changing situations with energy and a positive attitude.
• Coach others through change.

Responsibilities

• Greet and assist customers in finding products and deliver outstanding customer service.
• Partner with team members when additional support is needed.
• Actively listen to customer issues in a calm and agreeable manner to resolve problems.
• Follow placement directions to effectively place set merchandise statements.
• Contribute to merchandise receipt and reverse logistics processes.
• Assist with the execution of inventory processes.
• Contribute to the Shoe on Display restocking process, including mismates and stockroom organization.
• Contribute to the restock program to identify replenishment opportunities.
• Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Help oversee and maintain all fitting room and sales floor recovery processes.
• Contribute to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Assist with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contribute to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Assist with the Defective process execution to ensure integrity of inventory and prevent shrink.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year (for eligible associates)
• Additional compensation for working on a designated holiday (for eligible store hourly associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed