Sales, Events & Reservations Assistant

AccorHotel • San Francisco, CA

4d • Onsite

About The Position

This role actively supports the Commercial Division by promptly responding to client inquiries, managing bookings with all necessary information for file creation and maintenance, and preparing for VIP arrivals. The position reports to the Director of Sales and involves supporting the Transient Sales Team, handling reservation modifications, compiling and distributing site alerts, preparing for VIP stays, and producing various departmental documents and correspondence. The role also includes general office processes, participating in meetings, and assisting with office equipment operation.

Requirements

• Proficiency in Microsoft Window applications required (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work independently (self-starter) but also as part of a team of Assistants
• Ability to focus on guest needs, remaining calm and courteous at all times
• Must have proof of eligibility to work in the United States.
• Willing to work weekly schedule of Tuesday-Saturday

Nice To Haves

• Experience with Opera Cloud preferred
• University/College degree in a related discipline preferred

Responsibilities

• Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
• Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
• Compile and distribute site alerts, as requested by Sales and Events Teams
• Preparing for VIP stays including reaching out to high-rated suite guests.
• General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
• General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
• Participate in monthly departmental meetings
• Assist with office equipment operation such as printers, copiers, phones etc.
• Any other reasonable requests made by the Leadership or Executive Teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed