Sales & Engineering Support / Product Liaison

Empire Technological Group Ltd•Paradise, NV

94d

About The Position

Empire Technological Group Limited dba Aruze gaming Global is looking to add a Sales & Engineering Support / Product Liaison to our team! This role involves managing Beta Test Bank operations, serving as a project coordinator between Sales and Product Teams, and handling product management tasks such as game slicks, par sheets, and digital content. The position requires monitoring and escalating issues related to product readiness and customer delivery, collecting customer requirements for custom slot machine builds, and assisting in the preparation of product launch materials. The liaison will facilitate cross-functional alignment, provide sales forecast updates, maintain product management tools, and support sales leadership with proposals and CRM data entry. Additionally, the role involves coordinating communication between engineering, product, and sales on custom configurations and timelines, and tracking product and delivery issues.

Requirements

Bachelor's degree in business, engineering, or a related field (or equivalent professional experience).
Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively.
Excellent interpersonal and written communication skills.
Proven ability to work cross-functionally with technical and non-technical teams.

Nice To Haves

Experience with CRM systems such as Salesforce and project management platforms is preferred.
Experience or interest in the gaming, manufacturing, or technology sectors is a plus.

Responsibilities

Manage all Beta Test Bank operations in coordination with Sales and Product Management.
Serve as a project coordinator between Sales and Product Teams for custom configurations and delivery timelines.
Product management including game slicks, par sheets, and digital content management.
Monitor and escalate issues related to product readiness and customer delivery.
Collect and document detailed customer requirements for custom slot machine builds.
Assist in the preparation and distribution of internal and external product launch materials.
Facilitate cross-functional alignment across Sales, Engineering, and Product during key deals and product rollouts.
Provide regular sales forecast updates in collaboration with Finance, Sales, and Operations Teams.
Maintain and improve access to product management tools and resources, including reorganization of internal/external portals.
Review and distribute newly released game math and marketing collateral.
Provide day-to-day support to organizational leadership as needed.
Support sales leadership with the creation of proposals, CRM data entry, and pipeline tracking.
Coordinate communication between engineering, product, and sales on custom configurations and timelines.
Track and escalate product and delivery issues as needed.
Other duties as requested and/or assigned.