Sales Engineering Manager, US

Claro Enterprise Solutions LLC•, FL

3d•$140,000 - $160,000

About The Position

The Sales Engineering Manager, US, is responsible for leading and managing a team of Solution Architects (SAs) to support the Sales organization in driving new revenue across the U.S. and international mid-size enterprise markets. This role ensures the on-time delivery of high-quality, accurate, and competitive quotations and solution proposals for customers, with a primary focus on accelerating adoption of Claro's Innovation and Accelerator engine offerings — Cloud, AI Data Readiness Suite, IoT (video analytics, asset tracking, IoT connectivity), and Digital Transformation consulting — while leveraging the Foundation engine (Managed Network & Communications Services) and the Shield engine (Cybersecurity Solutions) to deliver Claro's single-source value proposition, while ensuring optimal utilization of Solution Architect resources. As part of Claro, this leader plays a critical role in evangelizing emerging-technology solutions, equipping the Sales organization to position Claro's differentiated portfolio against competitors, and ensuring the Solution Architecture team has the skills, tooling, and reference architectures needed to win in a rapidly evolving market. The Sales Engineering Manager serves as a key liaison among Sales, Product, Product Marketing, Innovation/Engineering, Service Delivery, Customer Care, vendors, partners, and internal teams to ensure solution accuracy, operational readiness, and a seamless transition from sales to delivery.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (Required)
4–6 years of experience in IT services, consulting, or technology solutions environments (Required)
1–3 years of experience in Solution Architecture, Pre-Sales, or technical leadership roles (Required)
Strong leadership, people management, and coaching capabilities (High proficiency)
Excellent communication and presentation skills, with demonstrated ability to engage executive-level stakeholders (High proficiency)
Proven ability to translate customer business requirements into scalable, secure, and compliant technical and architectural solutions (High proficiency)
Solid understanding of IT Services, Digital Transformation initiatives, Application Management Services (AMS), and software development lifecycles (High proficiency)
Bilingual in English and Spanish (High proficiency)

Nice To Haves

Master’s degree in Computer Science or a related discipline (Preferred)
Microsoft Azure Solutions Architect (or equivalent) — Microsoft Certified Solutions Associate (MCSA) (Preferred | Upon Hire)
ITIL Foundation or higher — Information Technology Infrastructure Library (Preferred | Upon Hire)
TOGAF Certification (or equivalent) or Certified Sales Associate (CSO) (Preferred | Within 180 days of hire)
Additional industry-relevant cloud, security, architecture, or IT service management certifications are a plus.

Responsibilities

Lead, manage, and develop a team of Solution Architects to ensure timely, accurate, and high-quality delivery of quotations, estimates, and solution documentation aligned with customer requirements.
Assign and monitor workloads, balance Solution Architect resources across opportunities, and maintain productivity, utilization, and quality standards.
Achieve Solution Architect human resource objectives by recruiting, selecting, onboarding, training, scheduling, coaching, and mentoring team members—particularly to strengthen bench depth in IT Managed Services, Cloud, AI/Data, and IoT solutioning.
Communicate role expectations, conduct performance planning and evaluations, and provide continuous feedback, coaching, and professional development support.
Enforce company policies, ethical standards, and professional practices across all Solution Architecture activities.
Drive the solutioning agenda for Claro’s Innovation and Accelerator engines, including: Cloud (AWS, Azure, Claro Cloud, Google Cloud), AI Data Readiness Suite, IoT solutions (video analytics, asset tracking, IoT connectivity), Digital Transformation consulting services.
Ensure the Solution Architect team builds and maintains deep technical and business expertise across these strategic growth areas.
Maintain working knowledge of the Foundation engine (IT Staff Augmentation, Managed Network & Communications — SD‑WAN, UCaaS, MPLS, DIA) and the Shield engine (MDR+, UEM, Zero Trust, penetration testing, vulnerability management, security awareness) to enable bundled, cross-engine solutioning.
Translate emerging-technology capabilities into measurable, vertical-specific business outcomes for mid-market enterprise customers across Claro’s target industries.
Ensure all quotations and proposals are complete, error-free, compliant with internal standards, and aligned with technical, commercial, and operational requirements.
Support Sales teams in closing opportunities by prioritizing pursuits, anticipating competitive threats, addressing customer objections, and removing internal obstacles.
Lead executive-level (C-suite and VP) technical conversations and orchestrate Proof-of-Concept (PoC) and Proof-of-Value (PoV) engagements that clearly demonstrate differentiated outcomes versus competitors and regional MSP/MSSPs.
Collaborate closely with Sales leadership to support pipeline growth and effective opportunity execution across U.S. markets.
Develop and maintain strong working relationships with hyperscalers, OEMs, partners, and internal teams, including peer Solution Architect and Pre-Sales organizations across the América Móvil ecosystem.
Partner with Service Delivery and Customer Care teams to ensure smooth handover from sales to delivery and address any transition, onboarding, or customer support needs.
Ensure accuracy of department metrics, statistics, and reporting in alignment with business needs and operational objectives.
Maintain and update technical documentation, methodologies, KPIs, and best practices in organizational repositories, including reusable reference architectures and solution-design accelerators.
Implement new procedures, productivity standards, and process improvements to enhance pre-sales efficiency, including the adoption of AI-assisted proposal tools, standardized vertical solution plays, and reusable solution assets.
Stay current with industry trends, regulatory requirements, and compliance standards relevant to IT services and solution delivery, including AI governance, data privacy, and vertical-specific frameworks such as HIPAA, CJIS, PCI-DSS, FERPA, and NIST CSF.