Sales Engineer

Auvik Networks

15d•CA$75,000 - CA$98,000•Remote

About The Position

Auvik is seeking ambitious, motivated individuals to join their Technical Pre-Sales team as Sales Engineers. This role serves as the primary technical resource for the sales organization, providing technical assistance to prospects during software evaluation. Responsibilities include answering questions in real-time, attending sales calls to offer technical expertise, acting as a key technical advisor, and advocating for Auvik's solutions. The position involves understanding prospect business challenges, discovering opportunities to solve them with Auvik's products, supporting Account Executives with solution deployments and escalated technical issues, and applying software and networking knowledge to integrations. The Sales Engineer will convey Auvik's value by helping prospects improve their standard operating procedures, identify network issues, and enhance business processes. They will also act as an internal liaison between sales, customer success, customer support, and product management teams, documenting unexpected behavior, communicating field experiences to product teams for improvements, and supporting the development of technical collateral. Additionally, the role requires developing and maintaining strong customer relationships, assisting in proposal and presentation preparation, and staying updated on industry trends.

Requirements

4+ years relevant work experience with a formal education and/or comparable work experience in computer science or networking
Experience in technical support with a network equipment provider or other networking industry vendor is highly desirable
Hands-on experience with at least one element of network design, network management/administration, or network deployment
Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
Proven ability to build and maintain relationships with customers and internal stakeholders.
Problem-solving skills and the ability to think creatively to address customer challenges.
Experience with SaaS solutions and cloud technologies is a plus.
Familiarity with Auvik’s product offerings and competitive landscape.

Responsibilities

Diving head first into the prospects business challenges and discovering opportunities to solve those challenges using Auvik’s products
Supporting Auvik Account Executives through solution deployments and escalated technical support issues
Applying software and networking knowledge, plus problem-solving skills, to the integration of Auvik into core customer environments and third-party products
Conveying the value of Auvik by helping prospects augment their standard operating procedures, identify network issues on their locations or client sites, improve business processes using Auvik
Acting as an internal liaison between the sales, customer success, customer support, and product management teams
Documenting unexpected behaviour in Auvik as discovered through customer calls
Communicating experience from the field to the product and development teams, contributing to product design, improvements, and evolution
Supporting the development of technical collateral in collaboration with the sales enablement, product marketing, and marketing teams
Develop and maintain strong relationships with customers, acting as a trusted advisor and technical resource.
Assist in the preparation of proposals and presentations, ensuring alignment with customer requirements.
Stay updated on industry trends and product developments to effectively communicate value propositions.