Sales Engineer

REPAY•Atlanta, GA

10d

About The Position

The Sales Engineer provides technical leadership and guidance to new and existing clients throughout REPAY’s pre-sales and client implementation lifecycle. The role partners with Sales Executives and Account Management to understand prospects’ and customers’ strategic initiatives, serves as a subject matter expert on REPAY’s technology platform and services model, and works cross-functionally with Product, Marketing, Solution Engineering, and Implementations to propose and scope solutions that improve merchants’ payment experiences. REPAY is a publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. It provides electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with IVR, text, and mobile capabilities. The company describes its culture as collaborative, innovative, and people-centered, with an emphasis on growth, continuing education, community initiatives, and diversity, equity, and inclusion. The role is not eligible for hire in California, and REPAY cannot sponsor visas.

Requirements

At least 4 years of experience in a technical sales position, such as Sales Engineer, Solutions Engineer, Systems Engineering, or Solutions Consultant.
Strong technical background and ability to understand technical concepts and communicate them effectively to technical and non-technical audiences.
Strong problem-solving and analytical skills, including the ability to identify customer needs and propose innovative solutions.
Experience managing workflows, status reporting, and client ticketing using JIRA, Salesforce, or similar applications.
Ability to perform well and remain flexible in a dynamic, metrics-driven, fast-paced environment.
Knowledge of API technology.
Customer-centric approach and broad technical knowledge.
Empathetic, collaborative, communicative, consultative, and intellectually curious approach.
Confidence and comfort in customer-facing work.
Eligible to work in the United States; visa sponsorship is unavailable.
Must not require hire in California; the position is not eligible for hire there.

Responsibilities

Partner with Sales Executives and Account Management to understand business opportunities, research prospects’ strategic initiatives, and identify potential solutions.
Serve as the sales team’s subject matter expert on REPAY’s technology platform and services model in internal and customer-facing settings.
Develop and deliver demonstrations of REPAY technology solutions for prospects and customers.
Prepare and deliver technical presentations explaining REPAY’s products and services.
Propose and scope solutions to transform merchants’ payment experiences.
Collaborate with Marketing and Product to translate key functionality and benefits into core business value messages.
Solicit and log client feedback, evaluate the data, and develop new sales and marketing strategies to target customers.
Provide the Product team with feedback about market discussions and needs.
Work with Sales Executives to build relationships and credibility with customer decision-makers, including technical and operational contacts.
Coordinate with Solution Engineering and Implementations to kick off implementations and ensure solution design is documented and complete.
Assist the sales team with technical responses to RFP questions.
Document product gaps identified during the sales process and communicate them to PNM Product and Engineering before contract signature.

Benefits

100% coverage of employee healthcare premiums.
Life insurance.
Disability insurance.
Work-life balance resources.
401(k) employer match.
Employee Stock Purchase Plan.
Eligibility to participate in the Annual Bonus Program.
Continuing education resources, including professional conferences and events.
Business-casual dress, snacks and beverages, and open-air collaborative team settings.
Company-supported philanthropic initiatives in local communities.