Sales Engineer

Aureon•West Des Moines, IA

35d•Onsite

About The Position

The Sales Engineer provides essential sales support through customer meetings, including Zoom calls and in-person interactions, to identify and offer solutions to customer inquiries. This role involves assisting with carrier portals and data entry for RFPs, collaborating with Engineering and the Pricing Desk to understand build costs, equipment costs, and other quote variables. The Sales Engineer will also aid in the research, evaluation, and launch of new products or services, and assist in developing and maintaining key network records such as NNI/EVC records, customer circuit/tower inventory, customer diagrams, and customer communications, ensuring all documentation and communication are updated in Salesforce. This position serves as the technical subject matter expert for the sales organization, which may include attending sales calls, delivering technical aspects of sales presentations, articulating the rationale behind proposed solutions, and negotiating technical terms in contracts or proposals. The role coordinates internal technical resources for sales proposals and presentations, provides technical assistance to customers, sales team members, project managers, and the Director of Business Development, and acts as the technical expert on AUREON products and services. Responsibilities include providing the sales team with technical solutions for customers, assisting with technical presentations to current and potential customers, designing viable complex layer 0-3 data network sales solutions for customer applications (including network topologies and technical specifications), and translating complex technical design considerations between the sales team and prospective customers. The Sales Engineer will develop documentation for management and customers, assist with support and training for internal hardware/software systems, work with customers and vendors to gather technical information for order processing, and aid with GIS mapping of AUREON’s networks. Continuous improvement of skills through ongoing training, maintaining a professional attitude and appearance, and fostering positive working relationships are also key aspects of this role, along with performing other assigned duties.

Requirements

Minimum of 10 years of experience in a telecommunications carrier environment
Applicant must hold a valid state driver’s license.
Complete understanding of layer 0-3 carrier services marketplace and related technologies.
Firm grasp of Metro Ethernet Forum (MEF) standards and nomenclature.
Familiarity with SONET & TDM based services.
Ability to develop sales opportunities with current customers.
Demonstrated ability to influence and collaborate across organizational boundaries.
Must have keen attention to detail, be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction.
Ability to interface with internal and external audiences for effective management of a project or customer expectations.
Ability to focus and deliver proactively in a dynamic, fast-paced environment and work effectively under pressure, organizing multiple tasks and projects in an ever-changing environment.
Effective problem solving and troubleshooting skills.
Excellent interpersonal, verbal, and written communication skills.
Strong PC skills in Microsoft Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree in computer science or related field, preferred.
Equivalent combinations of education and experience will be given adequate consideration.
MEF, CECP, CCNA, Comp TIA, ITIL, MCSE certification preferred.

Responsibilities

Provide sales support via customer meetings, Zoom Calls and in person meetings to identify solutions to customer questions.
Assist with all carrier portals and data entry for RFP’s.
Work with Engineering and Pricing Desk to understand all build costs, equipment costs and all other quote variables.
Assist in research, evaluation and launch of new products or services.
Assist in developing and maintaining key network records NNI/EVC records, customer circuit / tower inventory, customer diagrams and any customer communication.
Keep all documents and communication updated in Sales Force.
Support the sales organization as the technical subject matter expert.
Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why the proposed solution is the right one, and negotiating technical aspects of the contract or proposal.
Coordinate internal technical resources necessary to develop sales proposals and sales presentations.
Provide technical assistance to customers, sales team members, project managers and Director of Business Development.
Serve as technical expert on AUREON products and services.
Provide the sales team with technical solutions for customers.
Assist sales team with technical presentations to current and potential customers.
Design viable complex layer 0-3 data network sales solutions for customer applications, including preparation of network topologies, technical specifications, etc.
Translate and communicate complex technical design considerations between the sales team and prospective customers on sales calls and appointments.
Develop documentation to be reported to all levels of management and customers.
Assist with the support and training related to internal hardware/software systems.
Work with customers and their vendors to obtain technical information needed to support clean orders through provisioning and installation process.
Assist with GIS mapping of AUREON’s backbone and/or distribution networks.
Improve personal skill set through ongoing training.
Maintain professional attitude and appearance.
Foster good working relationships with all team members and staff.
Perform other duties and tasks as assigned or as become evident.
Creates an environment that encourages two-way communication; demonstrates and promotes positive work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification, responds well to questions.
Works with customers in a problem-solving manner.