Sales Engineer - Inland Northwest
About The Position
OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management is looking for a Sales Engineer to join our growing team. This position is a key member of the OpenEye sales organization and is one of the customer’s primary technical contacts for product details and specifics, system design, training, project deployment and installation evaluations. A sales engineer specializes in understanding the technologically aspect of products, and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of OpenEye's products and services to customers in easily understandable terms. Unspecified duties of a sales engineer often overlap into both sales and technical support (for example, a sales engineer may be asked to provide a product quote to a customer, go to the field to troubleshoot a project, or assist in troubleshooting afterhours).
Requirements
- Bachelor’s degree or equivalent industry experience
- Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
- 3 years “Business to Business” support experience
- Ability to travel 50-75% including overnight and including some weekends and occasionally on short notice
- Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking
Nice To Haves
- CRM software experience
- Network+ certifications (or similar)
- Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge
Responsibilities
- Prepare and deliver general sales and project specific presentations.
- Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
- Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
- Provide “voice of customer” to product management, engineering, and development.
- Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
- Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
- Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
- Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
- Work with marketing to create technical content for advertising campaigns and the website.
- Approve tradeshow equipment configuration.
- Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
- Support project installations remotely or on site.
- Provide post visit summary with action items to management; and enter appropriate information in CRM.
- Communicate troubleshooting discoveries to support department.
- Performs all other duties/responsibilities as necessary or assigned.
Benefits
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- 7 Paid Sick/Wellness days per year
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
