Sales Engineer

RingCentral•Fort Worth, TX

8d•Hybrid

About The Position

The RingCentral Global Service Provider Sales Engineer is a technical pre-sales specialist, responsible for partnering with AT&T Business segments, direct sellers, and their Channel Partners to drive technical sales of AT&T Office@Hand in the US Western States. A Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem including other UCaaS solutions, Legacy voice, data networking, and security. Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support AT&T’s related internal and customer facing events. The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities.

Requirements

7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience
7+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Nice To Haves

Proven ability to provide technical leadership to the account team and engineers
Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers
Must be able to coordinate across various groups and functional teams
Ability to apply solutions, technology and products to a business opportunity
Ability to partner and work in a co-selling environment with multiple cross functional teams
Willingness to travel regularly throughout assigned region and manage flexible schedule
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications
Knowledge of VoIP, IMS, and data networking protocols
Understanding of Service Providers provisioning, billing, and integration processes
Understanding of customer communications requirements and business drivers for enterprise business markets
CCaaS knowledge
Competitive knowledge including solution, technology and product offerings
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
Excellent written, oral, and presentation communication skills
Bachelor's degree or equivalent military and/or work experience
Experience with AT&T and/or RingCentral is a strong plus
Up to 50% travel may be required

Responsibilities

Align with key AT&T and Channel Partners to better understand opportunities and support requirements
Provide in-region onsite support for AT&T and Customers
Meet with the AT&T technical teams to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral and AT&T
Communicate AT&T Office@Hand and RingCentral value proposition to AT&T Sales and Technical Sales teams as well as targeted business customers
Coordinate with RingCentral AT&T Office@Hand sales team, AT&T sales teams, AT&T Cloud Voice overlay team, and AT&T Sales Engineering teams to develop Sales Plans and Target Account Plans
Ability to demonstrate AT&T Office@Hand solution to AT&T Sales/Technical Sales teams and targeted business customers
Partner with Product team stakeholders to develop and prioritize Product roadmap
Cultivate relationships with internal and external aligned Partners and resources
Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements
Keep up to date on relevant competitive solutions, products and services
Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.
Develop and maintain expert understanding of all RingCentral applications and products
Represent AT&T/RingCentral at conferences, industry, and sales events
Actively participate as a SME for RingCentral products and technologies
Responsible for continued education on the platform and underlying technologies
Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed
Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program