Sales Engineer, Public Safety & Defense

Videndum•Irvine, CA

1d•Remote

About The Position

Teradek, a Videndum plc brand, designs and manufactures high-performance, award-winning video solutions for live situational awareness and broadcast production. From wireless video transmission and live video contribution, to SaaS solutions for remote collaboration, Teradek technology is used around the world to securely capture and distribute ultra-low latency video for mission-critical applications. Teradek is seeking a Sales Engineer – Public Safety and Defense to work closely with the Sales, Marketing, and Product Development teams to provide our customers with tailored solutions to meet their needs. This role participates in technical sales, demonstrations, and support of the Teradek family of Encoders, Decoders, Wireless Transport devices, and cloud based software solutions. Additionally, this role plays a key role in influencing product development. The Sales Engineer – Public Safety and Defense position reports to the Director of Sales for Public Safety & Defense. This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with customers, has a healthy sense of adventure, and enjoys traveling. This position is eligible for 100% remote work depending on location. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

Requirements

Bachelor’s degree in a technical field preferred; and at least 6 years of practical technical experience in Public Safety and / or Defense.
Proficiency with radio frequency devices, networking technologies, cellular technologies, and video / audio.
Proficiency with Unmanned Systems – drones and robots.
Familiarity with surveillance aircraft and technologies, including Video Management Systems.
Proficiency in working with command buses, real-time crime centers and fusion centers.
Knowledgeable in SWAT and drone team tactics; work flow and command structure during major events.
Knowledgeable in the public safety grant writing process.
Willingness to travel and work at customer sites.
This position requires eligibility to obtain and maintain federal security clearance.
All employment is contingent upon the successful clearance of a background check

Nice To Haves

Proficiency with TCP/IP protocol and networking.
Experience with operating and testing IP radios/modems.
Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
Excellent organization skills and attention to detail.
Demonstrated written and verbal communication skills.
Team training background

Responsibilities

Provide pre- and post-sales technical support including system planning, customer training, system optimization, etc.
Become an expert on the operation and application of Teradek’s solutions and its advantages over competing technologies.
Prepare and conduct product demonstrations for customer visits and equipment evaluations.
Visit customer sites to provide technical support and deliver training.
Troubleshoot failures and abnormal situations in the field.
Collect and analyze field failures and abnormalities and provide feedback to the development and engineering teams.
Help the Engineering reproduce and troubleshoot problems.
Participate in resource allocation and hardware maintenance to support different sales and business development activities.
Help drive future product development.
Perform other related duties of which the above are representative.