Sales Engineer I, SE Desk TOLA

Samsara

18h•Remote

About The Position

As a Sales Engineer (SE) at Samsara, you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers. This is a remote position open to candidates residing in the TOLA region within the US except Alaska, California (non-Bay Area), Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Denver Metro (CO), Boulder Metro (CO),Chicago Metro (IL), Austin Metro (TX), Houston Metro (TX), Dallas Metro (TX), Seattle Metro (WA), SF Bay Metros (CA), NYC Metro (NY) and Washington DC Metro. Relocation expenses will not be provided for this role.

Requirements

BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
Preferred 1+ years experience working with customers in a pre-sales or support capacity
Ability to explain complex technical concepts to non-technical audiences
Basic understanding of electronics and electrical systems
Well-versed in one of the following: cloud software, networking, automation and control systems
Experience tinkering with hardware gadgets, sensors, or vehicles is a plus

Responsibilities

Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation.
Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
Update and manage internal hardware and software lab infrastructure, both in office and remote kits.
Coordinate and participate in new product testing activities.
Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
Coordinate cross functional communication to ensure prospect sucess (RFP responses, Product Feature REquest management, Customer Support triaging, etc.)