Sales Director

MCR • Bowling Green, KY

2d • $55,000 - $65,000 • Hybrid

About The Position

The Director of Sales will be responsible for meeting and exceeding group booking goals, increasing average daily rate and occupancy growth, growing market share on an annual basis, revenue maximization, and expense control. This role also involves sales and/or events department oversight and maintaining client relationships and networking. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests, focusing on cleanliness and friendliness. The Sales Director will contribute to great guest satisfaction scores and handle challenging guest situations with hospitality and a sense of urgency. They will also have strong knowledge of all hotel features and amenities, and be aware of and support all groups and events at the hotel. Understanding of relevant technology for the role and friendly phone etiquette are also expected.

Requirements

• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.
• Must have a positive attitude and willingness to learn.
• Possess highly developed verbal & written communication skills.
• Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.
• Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Regularly required to inspect and visually observe details at close range (within a few feet) and from long range.
• Frequently walking around the property to give tours of the building.
• Ability to read, write, understand and communicate with others effectively using the English language.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.

Responsibilities

• Proactively develop quantifiable action plans and conduct site inspections to meet and exceed group booking goals.
• Develop and execute strategic plans in support of achieving optimal occupancy and Average Daily Rate (ADR) growth.
• Coordinate with revenue and pricing team to focus on building pipelines for key dates and soft periods to grow market share on an annual basis.
• Secure new business and demonstrate the ability to be proactive.
• Maximize total revenues and control expenses to meet and exceed hotel profitability objectives.
• Oversee operations of the hotel sales function including sales, follow-up and sales administration.
• Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence.
• Oversee the event management of group bookings and ensure seamless on-property experience with friendly service for all contracted customers.
• Build and maintain professional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators.
• Maintain strong visibility in local community and industry organizations by positively representing the hotel on site visits, trade shows, and sales calls.
• Attend any meetings and any other functions required by the hotel or management, even outside typical office hours.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree