Sales Director, Scale

Braze•New York, NY

13d•$190,000 - $272,000•Hybrid

About The Position

Braze is seeking an experienced, entrepreneurial SaaS sales leader to build, scale, and lead its Braze For Startups (SMB) sales organization. This highly visible leadership role calls for someone who has built and scaled an SMB or velocity-sales business within a high-growth or enterprise-scale SaaS company. The leader will combine hands-on sales leadership with strategic and operational depth to create a repeatable growth engine, leading SMB Account Executives and outbound prospecting professionals while defining the sales motion, coaching methodology, performance standards, hiring plan, and operating cadence. The role owns SMB segment strategy, execution, and performance, including revenue attainment, pipeline generation, conversion, sales productivity, and forecast accuracy. The Sales Director will develop and manage a scalable team, sales processes, demand-generation and acquisition channels, and partnerships across startup and technology ecosystems. The position requires close collaboration with Marketing, Sales Operations, Customer Success, Account Management, Product, Finance, and Partnerships, as well as direct market and customer engagement. Experience selling marketing technology, customer engagement, marketing automation, CRM, email, mobile, analytics, or related SaaS solutions is strongly preferred. For candidates based in the United States, the expected starting base pay range is $95,000–$136,000 per year, with expected on-target earnings of $190,000–$272,000 per year, including bonus or commission. Offers may vary based on location, job-related knowledge, skills, and experience. The role also qualifies for equity grants of restricted stock units. Braze describes its work environment as hybrid and offers location-dependent benefits.

Requirements

At least 7 years of progressive SaaS sales and go-to-market experience, ideally in SMB, commercial, velocity, growth, or emerging-business segments.
At least 3 years of direct people-management experience leading SMB sales teams, including Account Executives and preferably SDR, BDR, or outbound prospecting organizations.
Demonstrated success building or materially scaling an SMB sales team, sales motion, or revenue segment in a high-growth or large-scale SaaS environment.
A strong record of hiring, coaching, developing, and retaining quota-carrying sales talent and frontline sales managers.
Experience owning meaningful revenue targets and consistently delivering against new-business, pipeline, productivity, and forecast goals.
Deep knowledge of SaaS sales metrics and levers, including ARR, ACV, pipeline coverage, conversion rates, sales-cycle length, quota attainment, productivity, CAC efficiency, retention, and expansion.
Experience creating and improving sales processes, performance-management systems, forecasting cadences, qualification standards, and sales enablement programs.
Proven ability to lead both an outbound prospecting function and a full-cycle SMB Account Executive team.
Strong cross-functional leadership skills and experience partnering with Marketing, Customer Success, Account Management, Product, Sales Operations, Finance, and Partnerships.
Experience building relationships with venture capital firms, accelerators, startup communities, agencies, system integrators, consultants, and/or technology partners.
Demonstrated ability to develop partner-sourced or partner-influenced pipeline through co-selling, referrals, agency relationships, technology integrations, and ecosystem programs.
Executive-level communication skills, including leading customer conversations, executive presentations, QBRs, internal business reviews, and partner discussions.
Strong business acumen and ability to navigate complex organizations, identify economic buyers and decision-makers, and guide stakeholders through the SaaS buying process.
Data-driven operating style, sound judgment, high accountability, and comfort making decisions in an evolving, ambiguous environment.
Strong external presence and ability to build trusted relationships through professional communities, social channels, events, and industry networks.
Familiarity with current digital, mobile, AI, customer-engagement, and application-market trends.

Nice To Haves

Experience selling marketing technology, customer engagement, marketing automation, CRM, email, mobile, analytics, data, or related SaaS solutions.
Prior experience at a startup, scale-up, or high-growth technology company.

Responsibilities

Own the strategy, execution, and performance of the SMB sales segment, including revenue attainment, pipeline generation, conversion, sales productivity, and forecast accuracy.
Build and lead a high-performing team of Account Executives.
Create a repeatable SMB sales motion across inbound, outbound, partner-led, and sales-assisted acquisition channels.
Establish the operating cadence, including pipeline reviews, forecast calls, deal inspection, performance management, quarterly planning, and executive business reviews.
Recruit, onboard, coach, develop, and retain sales talent; build the management bench and career paths needed to scale the organization.
Develop sales playbooks, enablement programs, prospecting standards, qualification methodologies, discovery frameworks, and objection-handling tools.
Partner with Sales Operations on territory and account-assignment models, lead routing, pipeline definitions, capacity plans, compensation structures, dashboards, and forecasting processes.
Work with Marketing to improve demand generation, campaign conversion, account targeting, lead quality, lifecycle programs, and attribution across the SMB funnel.
Collaborate with Customer Success and Account Management on customer handoffs, activation, retention, adoption, and expansion opportunities.
Build and operationalize relationships with venture capital firms, startup ecosystems, accelerators, agencies, consultants, system integrators, and technology partners.
Develop partner-led and ecosystem-led growth motions, including referral, co-sell, implementation, marketplace, and portfolio-company programs.
Represent Braze with customers, partners, industry communities, and senior stakeholders, and share market, customer, and competitive insights with the broader go-to-market organization.
Identify opportunities to improve SMB packaging, pricing, onboarding, product adoption, and go-to-market efficiency using customer insight and data-driven analysis.
Prioritize investments, improve execution, and build programs that make SMB a durable growth engine.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services including fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities.
A collaborative, transparent, and fun culture recognized as a Great Place to Work.
Equity grants of restricted stock units.