Sales Development Representative
About The Position
PagerDuty is seeking a Sales Development Representative to join their diverse, customer-focused team. In this role, you will report to the Manager, Commercial Sales Development. The primary focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit PagerDuty's ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for Account Executives. This is an exceptional opportunity for someone who is passionate about technology, has experience in lead generation for complex solutions, and can provide consultative guidance in early sales conversations. The ideal candidate will possess excellent time management skills, understand how to qualify opportunities effectively, and be energized by building pipeline.
Requirements
- 1-2+ years strong background in lead generation and prospecting
- 1+ year experience with common SaaS software tools: SFDC, Outreach / Salesloft, Tableau, DemandBase / 6Sense
Nice To Haves
- Proven ability to quickly gain trust with senior leaders, internal and external
- Highly organized with exceptional follow-up skills
- Passion for cloud technologies
Responsibilities
- Value Selling – Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges.
- Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
- Aligning use cases with the appropriate service offering
- Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
- Sales Effectiveness – Establishing, overseeing, and maintaining genuine connections with prospects
- Develops a proactive point of view on solutions based on customer's biggest pain points
- Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
- Ensuring complete customer satisfaction in all interactions
- Sales Execution – Ensuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and outreach; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
- Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools
- Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
- Qualifying inbound and outbound opportunities to support Account Executives
- Prioritizing accounts and allocating appropriate outreach efforts
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
