Sales Development Representative

RMS•,

3d•Remote

About The Position

We are seeking a motivated and results-oriented Sales Development Representative (SDR) to join our dynamic global team. In this role, you will be responsible for responding to inbound leads, executing outbound prospecting campaigns, and qualifying potential customers. You will play a crucial part in driving our sales pipeline by identifying and engaging new prospects, conducting discovery calls, and scheduling qualified meetings for our Sales Executives. This is a remote position with light domestic travel, offering significant growth potential within SaaS sales.

Requirements

Minimum 1 year experience in a similar role.
Proven track record of meeting targets and metrics in a fast-paced environment.
Excellent verbal and written communication skills.
Strong research and organizational abilities.
Proficiency with CRM systems and sales tools.
Comfort with high-volume calling and rejection resilience.
Clear career ambition in SaaS sales with understanding that SDR is a development role.
Fluent English speaking.

Nice To Haves

Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred.

Responsibilities

Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes.
Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects.
Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points.
Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly.
Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates.
Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing.
Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations.
Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication.
Handle objections professionally and advance conversations toward next steps.
Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates.
Stay current on RMS product updates, hospitality technology trends, and competitive landscape.
Collaborate with Marketing on campaign optimization and lead quality feedback.
Achieve monthly/quarterly targets for meetings booked and pipeline generated.
Maintain response time SLA compliance (within 2 business hours for inbound leads).
Demonstrate consistent improvement in call-to-meeting conversion rates.
Achieve minimum 10% meeting booking rate.
Maintain the highest HubSpot data accuracy and activity logging compliance.