Sales Development Representative

Gradient Labs•New York, NY

21h•$90,000 - $110,000•Hybrid

About The Position

At Gradient Labs, we're building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

Requirements

Around 1–3 years of professional experience.
SDR/BDR experience at a B2B SaaS company is a plus, but we're just as excited by people moving into sales from consulting, banking, finance, or VC.
You don't need a background in AI or financial services.
You set ambitious goals and hit them, and you're happy doing the hard thing again and again.
You ask insightful questions, listen well, read the room, and stay close to the AI category and the financial services market.
You take initiative without being asked, take clear direction and run with it, and do well in a fast-moving startup.
You look for feedback every day, act on it fast, and treat every week as a chance to get sharper.
You raise the bar on quota, progression, and the people around you.

Responsibilities

Own the top of the funnel and turn cold accounts into qualified meetings for our Enterprise AEs.
Partner with Enterprise AEs to research and prioritise high-conviction accounts across banking, fintech, lending, and insurance, and map the many stakeholders involved in an enterprise deal.
Write your own messaging and generate pipeline through cold calling, personalised email, and LinkedIn outreach that lands with senior buyers at risk-averse, highly regulated institutions.
Come up with creative, strategic angles, run experiments on messaging and sequences, and double down on what works.
Operate and tune tools for research, enrichment, sequencing, and signal monitoring so your time goes to the highest-value interactions.
Act as the first human touch from Gradient Labs, representing us as a trusted advisor from the opening message.
Build real depth in our product, the financial services market, and where AI in customer operations is heading.
Feed sharp field signal back to Marketing, Sales, and Product to compound targeting, messaging, and conversion.
Build the skills that take you from SDR to top-performing AE, from discovery to objection handling to stakeholder mapping.