Sales Development Representative Manager

Jetson Home•North Vancouver, BC

7d•Onsite

About The Position

About Jetson Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. The Opportunity We are looking for a high-energy, operationally sharp SDR Manager to lead our inbound lead response team. This is a call-center-style leadership role with a single obsession: speed to lead. You will manage a team of Sales Development Representatives (SDRs) who handle inbound leads from digital channels, phone inquiries, email, and AI-assisted chat — converting as many as possible into booked meetings for our closing sales reps. You will be the bridge between marketing-generated demand and our closing team, ensuring every lead gets a fast, professional, and persistent follow-up. Coverage runs 8am–8pm local time across North American markets, with 24/7 overflow handled by an outsourced after-hours agency. Your team picks up where they leave off.

Requirements

3–5+ years managing high-volume inbound SDR or call center sales teams
Proven track record in a speed-to-lead environment with measurable conversion metrics
Hands-on experience with CRM platforms (HubSpot, Salesforce, or similar) and sales engagement tools
Strong process orientation — you build playbooks, not just manage people
Comfortable with data: you run your team off dashboards and hold everyone to numbers
Experience managing or coordinating with outsourced/BPO call center partners

Nice To Haves

Home services, field services, or similar high-volume residential sales background strongly preferred
Background in HVAC, solar, home improvement, pest control, or similar home services verticals (preferred)
Experience with AI-assisted chat platforms and integrating chat into SDR follow-up workflows (preferred)
Experience with AI-powered sales coaching tools (e.g., Gong, Chorus, Salesken, or similar) for call review and rep development (preferred)
Experience designing SDR compensation plans (base + bonus structures tied to meeting conversion) (preferred)
Familiarity with multi-time-zone team scheduling and coverage planning (preferred)
Experience with power or auto-dialers (preferred)

Responsibilities

Hire, onboard, coach, and develop a team of 6–15 SDRs across time zones
Set and enforce daily KPI targets: lead response time, contact rate, conversion to Meeting Booked, and activity volume
Manage performance plans and career development for all direct reports
Oversee response to all inbound leads entering the CRM from digital sources (web, paid, organic, referral)
Manage SDR handling of inbound phone calls, general email inquiries, web form and instant quote leads, and AI-assisted chat conversations — ensuring SDRs take over from AI calls and chats seamlessly and drive every thread toward a booked meeting
Enforce lead SLA targets
Ensure clean lead disposition and CRM hygiene at every stage
Own and manage a rolling 3-day call board (today, tomorrow, next day) giving the team a clear, prioritized view of target meetings to fill for closing sales reps
Collaborate with Marketing when inbound lead volume is short — flagging gaps in the 3-day board early so Marketing can activate campaigns, boost spend, or accelerate nurture flows to support SDR pipeline
Partner with Marketing to optimize the full MQL-to-meeting-booked motion
Use the 3-day window to drive proactive re-engagement on warm leads
Own and continuously refine SDR playbooks: call scripts, email sequences, SMS cadences, chat response frameworks, and objection handling
Manage SDR toolstack (CRM, dialer, sequencing tools, AI chat platform) and drive adoption and correct usage
Identify bottlenecks in the funnel and implement fixes fast
Partner with marketing on lead quality feedback loops and campaign performance
Own the SDR onboarding program — ensuring new reps are call-ready within day 3 and hitting full productivity within 30 days
Develop and maintain a structured skills progression path for SDRs, including call certification, objection handling benchmarks, and readiness criteria for promotion
Identify and fast-track high performers; actively build a pipeline of talent for Senior SDR and closing rep roles
Manage a structured rehash program for leads that didn’t convert on first contact — defining follow-up cadences, re-engagement triggers, and age-out rules for stale leads
Ensure no qualified lead is abandoned prematurely; maintain clear disposition standards so SDRs are not cherry-picking fresh leads at the expense of warm pipeline
Manage SDR scheduling to ensure full coverage across all active market time zones during 8am–8pm local hours
Forecast staffing needs based on inbound lead volume trends
Maintain clear protocols for surge periods (high-volume campaign days, seasonal peaks) so the team can scale response without dropping SLAs
Coach SDRs to overcome initial objections with confidence