Sales Development Manager

CreditAssociates • Plano, TX

7d

About The Position

We’re looking for a Sales Development Manager to lead our outbound sales development representatives and two BPO partners. This role blends team leadership, performance optimization, and modern contact strategy, including AI‑driven enhancements, automation, and data‑powered improvements.
If you’re equal parts coach, operator, and strategist, this role offers a major opportunity to influence our growth engine.

Requirements

• 3–5+ years leading outbound or inside sales teams (financial services or debt settlement preferred).
• Experience managing BPO partners.
• Strong understanding of CRM, dialers, routing, SMS/email tools (Salesforce a plus).
• Data‑driven mindset with strong analytical and Excel skills.
• Excellent communication and coaching abilities.
• Comfortable in a fast‑paced, innovative environment.

Responsibilities

• Lead SDRs and team leads to hit performance goals.
• Build a high‑performance, accountable culture.
• Provide hands‑on coaching, feedback, and development plans.
• Own KPIs across dials, contact rate, qualified transfers, conversions, and revenue.
• Analyze trends, optimize processes, and run A/B tests.
• Report performance and insights to senior leadership.
• Oversee two BPO teams and ensure alignment with training, compliance, and quality standards.
• Manage SLAs, scorecards, and performance reviews.
• Partner with Digital Experience, Analytics, and Technology to improve call cadence, lead prioritization, nurture flows, and automation.
• Support AI agent integrations to boost efficiency and contact success.
• Enhance phone, SMS, and email outreach strategies.
• Work with Marketing and Digital Experience to improve lead quality and conversion.
• Provide the outbound team’s voice in strategic planning and technology initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed