Performance Quality Coach
Mark Jacobson Toyota•Durham, NC
•Onsite
About The Position
Mark Jacobson Toyota is looking for a part-time Sales Development Coach to help develop the next generation of sales professionals on our team. This is not a traditional sales management position. We are looking for a hands-on mentor and coach who enjoys helping people become more confident, professional, disciplined, and successful. You'll work primarily with newer Sales Associates during their first months with our company, helping them develop the habits and skills that create an exceptional customer experience.
Requirements
- Excellent communicator and listener
- Professional and polished
- Positive but willing to give candid feedback
- Comfortable coaching people with different personalities and experience levels
- Passionate about hospitality and creating exceptional customer experiences
- Organized and consistent
- Enjoys seeing other people develop and succeed
- Able to teach through conversation, observation, role-playing, and real-world examples
Nice To Haves
- Background in automotive retail, hospitality, luxury retail, leadership development, training, coaching, or another customer-focused business
Responsibilities
- Meet regularly one-on-one and in small groups with newer Sales Associates
- Coach sales, hospitality, professionalism, communication, appearance, and customer interaction
- Help associates understand and consistently follow our sales and customer experience processes
- Review customer feedback and CSI results and turn them into coaching opportunities
- Role-play real customer situations and conversations
- Observe associates on the sales floor and provide immediate, practical feedback
- Help associates improve follow-up, organization, preparation, and daily habits
- Lead discussions around selected books and articles on culture, hospitality, leadership, and personal development
- Reinforce our company's values, expectations, and culture
- Identify where an associate is struggling and develop a practical plan for improvement
- Partner with sales leadership to help newer associates successfully transition into productive, long-term members of our team
Benefits
- Medical insurance (full-time associates)
- Dental insurance (full-time associates)
- Vision insurance (full-time associates)
- Life insurance (full-time associates)
- Lease reimbursement program (full-time associates)
- PTO that starts accruing on day 1 of employment (full-time associates)
- 401k with an employer match (all associates)
- Supplemental insurances (all associates)
- Sundays off (all associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
